Work Where the
Northwoods Feel
Like Home.

SUMMARY:

To perform outstanding customer service while greeting guests, making reservations, and checking guests in and out of the property.

RESPONSIBILITIES:

• Performs all functions necessary for registration and assignment of rooms.
• Checks out guests and receives all room payments.
• At checkout time file guest folio with registration form.
• Receives and directs phone calls and messages.
• Make complete reservations and give guests confirmation number.
• Administers wake up calls.
• Communicates with housekeeping on checkouts.
• Prints hotel backup reports upon emergencies.
• Complete cashier close-out process.
• Maintains all related records.
• Assists customers in gift shop as needed.
• Run night audit procedures.
• Other duties assigned.

UNIFORM:

• Black pants (pocket-less or pockets sewn shut)
• Black shoes (no open toe)
• Provided uniform shirt
• Clean and well-groomed appearance
• Sokaogon Gaming Commission (SGC)-issued Gaming License/ID Badge

QUALIFICATIONS:

• Must be at least 18 years of age.
• Must have two forms of ID, one of which must be a photo ID.
• Successfully complete a 60-day probationary period.
• Take and pass Title 31 compliance test within 30 days of hire.
• Must be able to pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Ability to operate a computer keyboard; computer experience preferred.
• Ability to walk, stand, and sit for extended periods of time.
• Ability to communicate effectively, both orally and in written form.
• Ability to handle and count cash.
• Exceptional customer service skills
• Preference given to person with hotel experience.
• Must be able to interact well with the public as well as coworkers.
• Native American preference granted according to P.L. 93-638

Applications are available online at www.molelakecasino.com

Submit completed applications/resumes to:

Sokaogon Gaming Enterprise Corporation

Interim HR Director – Thomas E. Van Zile

P.O. Box 277, Crandon, WI 54520

SGEC HR Contact Information:

Phone: 715-478-7549

Fax: 715-478-5745

Email: hr@molelake.com

Posting Date: October 7, 2026  Closing Date: November 6, 2026

SUMMARY:

Always provide exceptional customer service to our guests. Regularly perform the full range and scope of laundry services that include, but are not limited to sorting, washing, drying, and folding all linens of the lodge and keeping inventory of all linens. At all times, maintaining a clean work area.

RESPONSIBILITIES:

• Always provide exceptional customer service to our guests.
• Ensure all necessary supplies are maintained at the proper levels.
• Maintain assigned storage areas and all pertinent equipment.
• Wash all linens, as they become available.
• Clean guest rooms as needed.
• Respond to guests’ inquiries about needed items.
• All other duties as assigned.

UNIFORM:

• Issued uniform top
• Black pants
• Black shoes (no open-toed)
• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.

QUALIFICATIONS:

• Must be at least 18 years of age.
• Must have two forms of ID, one of which must be a photo ID.
• Successfully complete a 60-day probationary period.
• Take and pass Title 31 compliance test within 30 days of hire.
• Physically able to perform all aspects of the position.
• Ability to walk and stand for extended periods of time.
• Basic understanding of cleaning and housekeeping
• Ability to understand safe chemical handling.
• Must have a reliable means of transportation to and from work.
• Must be able to interact well with department co-workers and guests.
• Must be able to pass a thorough background investigation and be approved for a valid gaming license.
• Must be able to pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Native American preference granted according to P.L. 93-638

Applications are available at the Casino Player’s Club or online at www.molelakecasino.com

Submit completed applications/resumes to:

Sokaogon Gaming Enterprise Corporation

Interim HR Director – Thomas E. Van Zile

P.O. Box 277, Crandon, WI 54520

SGEC HR Contact Information:

Phone: 715-478-7549

Fax: 715-478-5745

Email: hr@molelake.com

Posting Date: October 7, 2026  Closing Date: November 6, 2026

Summary:

Responsible for improving guest services, developing and implementing new promotions, and maintaining and cultivating relationships with VIP guests with the goal of increasing business and overall revenue. This position is one that requires hours worked during nights, weekends, and holidays as casino peak times are generally outside normal business hours. Must be able to perform all duties in compliance with SGEC Tribal ordinances, policies and procedures, and Tribal Internal Controls (TICS).

Responsibilities:

• Interact and build relationships with existing players, while increasing the player database by attracting and acquiring new clientele.
• Present a high level of guest service for casino clientele that is gracious, enthusiastic, and personalized.
• Consistently demonstrate exemplary customer service skills, providing a positive role model for casino floor employees.
• Handle difficult situations in a calm, professional manner.
• Respond to guest requests and work independently to resolve guest concerns and conflicts in a fair, equitable, and timely manner.
• Utilize player database to assist the Marketing Department in targeting and developing high value guests and improve overall marketing efforts.
• Assist with the planning, development, and implementation of marketing strategies on and off property.
• Assist with the execution of assigned parties, promotions, special events, and/or tournaments.
• Facilitate full integration with all casino departments and provide feedback to the management team on guest preferences and expectations.
• Has supervisory responsibilities for Promo Staff, scheduling, assist with evaluations, disciplinary action, and training.
• All other duties as assigned by the Marketing Manager.
• All other duties as assigned by the General Manager.

Uniform:

• Business attire.
• Must present a well-groomed and professional appearance.
• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.

Minimum Qualifications:

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Two forms of ID, one of which must be a photo ID.
• 3-5 years’ casino experience preferred.
• Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Must pass a Background Investigation.
• Successfully complete a 60-day probationary period.
• Must be able to take and pass a Title 31 Compliance test within 30 days of hire.
• Must have excellent verbal and written communication skills.
• Must have basic computer skills including knowledge of MS Office tools.
• Must possess leadership skills with the ability to work independently and meet deadlines.
• Must be willing to work flexible hours, including nights, weekends, and holidays.
• Must be able to maintain composure in a fast-paced environment demonstrating professionalism with prompt and courteous service and extreme attention to detail.
• Must be able to physically perform all aspects of the position including flexible hours and the ability to stand for long periods.
• The ability to maintain the utmost confidentiality with employees, guests, and company information.
• Ability to perform all other duties as assigned by casino management.
• Native American preference granted according to P.L. 93-638.

Applications are available online at www.molelakecasino.com

Submit completed applications/resumes to:

Sokaogon Gaming Enterprise Corporation

HR Director – McKenna Wollenberg

P.O. Box 277, Crandon, WI 54520

SGEC HR Contact Information:

Phone: 715-478-7549

Fax: 715-478-5745

Cell: 715-784-1503

Email: mckenna.wollenberg@molelake.com

Summary:

The Event Coordinator is responsible for the planning, coordination, and on-site execution of events held at Mole Lake Casino Lodge & Event Center. This role works cross-functionally with all departments and the Event Center team to deliver seamless, professional event execution aligned with casino policies and service standards.

The Event Coordinator plays a critical role in delivering exceptional guest experiences by ensuring clear communication, accurate documentation, operational readiness, and seamless event execution from initial setup through post-event breakdown. This position supports revenue generation, guest satisfaction, and repeat business by maintaining high standards of service, organization, and teamwork.

Responsibilities:

• Coordinate daily event operations, including pre-event planning, on-site execution, and post-event breakdown
• Work collaboratively with Food & Beverage, Maintenance, Housekeeping, Security, and other departments to ensure events are properly staffed, set up, and supported.
• Assist with room setups, equipment placement, décor, and event transitions to ensure timelines and guest expectations are met.
• Serve as a point of contact for guests and internal teams during events.
• Ensure all guest communications, event details, and service expectations are clearly understood and executed.
• Address and resolve guest or team member concerns promptly and professionally.
• Assist with event documentation, including contracts, invoices, billing, and post-event reconciliation.
• Maintain accurate records related to event budgets, purchasing, and invoicing.
• Support inventory tracking for event-related supplies and equipment.
• Lead by example by promoting a professional, positive, and guest-focused work environment.
• Support Event Center Staff/Team with daily operations and event execution.
• Encourage teamwork, accountability, and adherence to casino service standards.
• Assist with event-related maintenance coordination, cleanliness, and room readiness.
• Ensure event spaces meet safety, cleanliness, and presentation standards before, during, and after events.
• Perform additional duties, as assigned to support Event Center operations.
• All other duties as assigned by the Event Manager.
• All other duties as assigned by the General Manager.

Uniform:

• Event Days: Professional Event Attire
  • Dress Shirt
  • No Jeans
  • Dress Shoes
  • No Pockets or pockets sewn shut when Bartending or performing sales functions
• Always maintain professional appearance and proper personal hygiene.
• Non-Event Days: Business Casual
• SGC Gaming License/ID must be worn and visible at all times while on duty.

Minimim Qualifications:

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Two forms of ID, one of which must be a photo ID.
• Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Must pass a Background Investigation.
• Successfully complete a 60-day probationary period.
• Must be able to take and pass a Title 31 Compliance test within 30 days of hire.
• Must be able to obtain a bartender’s license within 30 days of hire.
• Previous experience in event coordination, hospitality, and guest services preferred.
• Must have excellent verbal and written communication skills.
• Must have basic computer skills including knowledge of MS Office tools.
• Must be willing to work flexible hours, including nights, weekends, and holidays.
• Must be able to maintain composure in a fast-paced environment demonstrating professionalism with prompt and courteous service and extreme attention to detail.
• Must be able to physically perform all aspects of the position including flexible hours and the ability to stand for long periods.
• The ability to maintain the utmost confidentiality with employees, guests, and company information.
• Ability to perform all other duties as assigned by casino management.
• Native American preference granted according to P.L. 93-638.

Applications are available online at www.molelakecasino.com

Submit completed applications/resumes to:

Sokaogon Gaming Enterprise Corporation

HR Director – McKenna Wollenberg

P.O. Box 277, Crandon, WI 54520

SGEC HR Contact Information:

Phone: 715-478-7549

Fax: 715-478-5745

Cell: 715-784-1503

Email: mckenna.wollenberg@molelake.com

Summary: 

Manage all functions of the Event Center at Mole Lake Casino & Lodge. Manage all

sales, promotions, pricing, plans, and coordinates all special parties, banquets, and event

functions. Ensure that customer requirements and specifications are adhered to and that functions

run smoothly, efficiently, and are profitable.

Duties & Responsibilities:

• Promote proper communication and planning in a timely manner with Event Staff and all
• Casino and Lodge Department Managers.
• Manage all sales and promote special event business through advertising, cold calling, contacting past customers, build relationships with local businesses, and other cost-effective activities.
• Assist with recruiting, hiring, scheduling, counseling, and conducting disciplinary action of all Event Center personnel. Train and supervise all event staff.
• Prepare and post weekly schedules to ensure a sufficient number and appropriate skill levels of staff.
• Ensure all required paperwork (i.e. forms, reports, and schedules) are organized and completed in a timely manner.
• Develop and maintain all detailed price sheets of all billable products and services that accurately reflects today’s cost and company’s profit.
• Oversee all pricing, contracts, and secure customer signatures.
• Ensure deposits as required are received at least 14 days before the event. Ensures that final payment is received at the time of the event.
• Document final arrangements with clients on function sheets.
• Obtain all specifications and pertinent information concerning the event, including but not limited to, number attending, schedule of events, and menu.
• Regularly review upcoming event function sheets and have thorough understanding of all requirements on upcoming scheduled events.
• Work directly with the Banquet Manager to ensure all functions are profitable and customer’s event is a success.
• Supervises and promotes sales using sales call logs and prospect sheets.
• Update all concerned departments of guaranteed head counts and any last minute changes.
• Attend weekly Managers Meetings and Marketing Meetings.
• Provide departments with a copy of each Banquet Event Order to gain a thorough understanding of event specifications prior to the following month or the function.
• Work with other departments as needed.
• Work all banquets as needed.
• All other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Two forms of ID, one of which must be a photo ID.
• Must be at least 21 years of age.
• Must pass a background investigation and be able to obtain a Sokaogon Gaming Commission Gaming License.
• Must pass an alcohol and drug test upon hire and at random per SGEC Employee Handbook.
• Successfully complete a 60-day probationary period.
• Pass a Title 31 Compliance Review within 30 days of hire.
• Prior sales experience is required.
• Outgoing and Self Starter. Must be able to work with minimum supervision.
• Possess professional written and communication skills. Must be able to understand the predominant language(s) of customers and staff.
• Must have past supervisory and customer service experience.
• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming

Commission license and pass pre-employment and random drug and alcohol screenings. The job description is not

intended to be an exhaustive list of all duties or qualifications.

Native American preference is granted according to P.L. 93-638.

Applications are available at the Casino Player’s Club or on-line at www.molelakecasino.com

Submit completed applications/resumes to:

Sokaogon Chippewa Gaming Enterprise

Human Resources

PO Box 277 Crandon WI 54520

Phone: 715-478-7549 Fax: 715-478-5745 Email: mckenna.wollenberg@molelake.com

Summary

Responsible for providing exceptional customer service. Responsible for keeping accurate inventories of bingo cards issued. Responsible for taking accurate orders for bingo cards from customers. Enters customers order in the POS system, applies money received, and makes accurate change.

Description:

• Safeguard casino assets.
• Provide exceptional customer service at all times.
• Keeps an accurate inventory of all bingo cards issued.
• Enters customers order in the POS system, applies money received, and makes accurate change.
• Follows cash-handling requirements.
• Must be knowledgeable of all Bingo games and promotions.
• Adhere to all Sokaogon Gaming Enterprise Corporation (SGEC) Policies and Procedures as well as the Sokaogon Gaming Commission (SGC) Minimum Internal Control Standards (MICS)/Tribal Internal Control Standards (TICS).
• Attend all Bingo Department meetings.
• Must always keep work area clean and orderly.
• Perform all other duties as assigned.

Requirements:

• Must be at least 18 years of age.
• Must have two forms of ID, one of which must be a photo ID.
• Must be able to pass a thorough background investigation and be approved for a valid gaming license.
• Successfully complete a 60-day probationary period.
• Take and pass Title 31 compliance review within 30 days of hire.
• Physically able to perform all aspects of the position.
• Ability to walk and stand for extended periods of time.
• Must be able to speak in front of large audiences.
• Must have the ability to explain all bingo games and schedules to customers.
• Must be able to interact well with the public and with co-workers.
• Must be able to pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Native American preference granted according to P.L. 93-638

Summary

The Food Server will provide friendly and professional service to every guest.

This position is responsible for taking orders and serving food, alcoholic and/or non-alcoholic beverages. This person will also enter guest checks in the POS system.

The Food Server is responsible for clearing all dishes from occupied and unoccupied tables in a quick and timely manner. The Food Server ensures that all tables are clean and reset for the next guest. The Food Server is responsible for the overall appearance and cleanliness of the restaurant.

Description:

·  Provide exceptional customer service by greeting and interacting with guests in a friendly, professional, and attentive manner.

·  Recognize and acknowledge cafe guests as soon as possible after they have been seated.

·  Study and learn the menu items, including features, specials, beverages, etc.

·  Take and deliver food and beverage orders for café guests in an accurate and timely manner.

·  Serve and refill all beverages to café guests.

·  Enter guest checks in the POS system, apply money received and make accurate change.

·  Pre-bus tables in a timely manner.

·  Clean and reset tables.

·  Complete daily checklists.

·  Ensure oneself is well groomed, uniform is clean and neat. No chipped fingernail polish.

·  Follow cash handling requirements.

·  Follow safe food handling requirements.

·  All other duties as assigned.

Full-time and Part-time Opportunities!

Requirements:

·  Must be at least 18 years of age.

·  Two forms of ID, one of which must be a photo ID.

·  Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.

·  Must pass a Background Investigation.

·  Successfully complete a 60-day probationary period.

·  Physically able to perform all aspects of the position.

·  Ability to correctly lift and transport objects weighing up to 50 lbs.

·  Ability to walk and stand for extended periods of time.

·  Ability to work flexible time periods as required.

·  Must be able to obtain a bartender’s license.

·  Must be able to interact well with the public and team members.

·  Native American preference is granted according to P.L. 93-638.

Summary

Responsible for the operation of an efficient and accountable vault. This position requires the vault cashier to be familiar with cage and change duties and requirements.

2nd Shift - 3:45pm to 2:00am

Description:

·  Safeguarding of Casino assets.

·  Counts and certifies all items left from the previous shift’s Vault Cashier and Cage inventory sheet.

·  Verifies the money from the soft count and accepts the transfer from the count room into the vault.

·  Issues fill and credits to table games.

·  Review and verify jackpots, fill, coupons, Ditronics Check Cashing, TiTo redemptions.

·  Will perform timely and accurate transactions for the Cage Cashier’s, Blackjack department, Bar, Kitchen, Bingo, etc.

·  Performs timely and accurate accounting procedures for the Vault.

·  Notifies Cash Operations Manager of inventory levels that need to be replaced.

·  Follow systems and procedures for Cage operation as outlined and not deviate from procedures without prior consent.

·  Performs all other duties as assigned.

Requirements:

·  High School Diploma or equivalent

·  Two forms of ID, one of which must be a photo ID.

·  Must be at least 18 years of age.

·  Must submit to and pass drug test upon hire or at random per SGEC Employee Handbook.

·  Physically able to perform all aspects of position.

·  Take and pass Title 31 compliance test within 30 days of hire.

·  Be able to pass a background investigation.

·  Successfully complete 60-day probationary period

·  Must be able to interact well with the public and co-workers.

·  Strong organizational, supervisory, and accounting skills

·  Native American preference is granted according to P.L. 93-638.

Summary

This position is responsible for the collection and counting of large amounts of currency with strict adherence to established Sokaogon Gaming Commission Tribal Internal Control Standards (TICS) and Sokaogon Gaming Enterprise Corporation (SGEC) Standard Operating Procedures (SOPs). Employees of the Drop Team Department are responsible for maintaining all equipment, locks, and other Drop-orientated items. All Drop Team Members are expected to become proficient in all aspects of the drop; including computer entry, paperwork documentation, proper routing of paperwork, cleaning of currency counters, and any other duties to ensure the accurate and efficient completion of the drop.

Description:

·  Safeguarding of casino assets.

·  Remove all currency from the gaming floor and transport to count room in full view of Security and Surveillance.

·  Counts and verifies all currency from the daily drop in full view of Security and Surveillance.

·  Secures all currency in the count room until soft count verification is completed.

·  Review all Fill/Credit/Open and Close Slips prior to recording them on the Blackjack Win Sheet (Manual or Cash Pro).

·  Maintain inventory levels; complete requisition forms to order needed supplies and submit to Drop Team Lead.

·  Follow all SGC TICS and SOPs as outlined and never deviate from these procedures without proper consent.

·  Perform all other duties as assigned.

UNIFORM:

·  Casino issued 1-piece short sleeve, full-length cover-all. Must be zipped up to neck comfortably.

·  Coverall shall have no pockets or pockets must be sewn shut.

·  Coveralls will be shown to Security (checked and cleared)

Requirements

·   Two forms of ID, one of which must be a photo ID.

·   Must be at least 18 years of age.

·   Must submit to and pass drug and alcohol test upon hire.

·   Physically able to perform all aspects of the position.

·   Be able to pass a Background Investigation.

·  Successfully complete a 60-day probationary period.

·  Must be able to interact well with the public and co-workers.

·   Good math and counting skills.

·  Computer learning ability.

· Ability to follow precise procedures.

·  Take and pass a Title 31 compliance test within 30 days of hire.

·  Must maintain a working phone number in case of emergency and have reliable transportation to and from work.

·  Reliable transportation to and from work.

·  Native American preference is granted according to P.L. 93-638.

Summary

The bartender is responsible for providing excellent service to every customer. Responsible for serving both alcoholic and non-alcoholic beverages to customers throughout the casino; ensures customers meet age requirements for the purchase of alcohol and tobacco products. Responsible for following all Sokaogon Gaming Enterprise Corporation (SGEC) Standard Operating Procedures (SOP), Sokaogon Chippewa Gaming Commission (SGC) Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS), and all Tribal, Federal, State, Local laws and regulations concerning the serving of alcoholic beverages.

Description:

Join our team at Mole Lake Casino! We are seeking an enthusiastic and skilled bartender to create memorable experiences for our restaurant guests.

*This is a tipped position

DUTIES/RESPONSIBILITIES

• Project a professional appearance and demeanor while presenting an image of excitement, enthusiasm and fun to provide our customers with the ultimate in customer service and entertainment.
• Safeguarding of casino assets.
• Responsibly serving customers alcoholic and non-alcoholic beverages. Prepare beverages for Food Servers to serve the refreshment needs of the customer.
• Adhere to Wisconsin Safe Serve Standards and Safe Food Handling Standards.
• Adhere to SGEC Alcohol Cut-off SOP.
• Adhere to all SGEC Departmental Internal Controls and SOPs.
• Processes all cash transactions by accepting money and making necessary change accurately and presents customer with a bar receipt.
• Any miscellaneous duties as assigned.

UNIFORM:

• Department issued shirt
• Black dress pants/slacks with no pockets or pockets sewn shut.
• Black non-slip shoes and black socks

Requirements

• Must be at least 18 years of age.
• Two forms of ID, one of which must be a photo ID.
• Must be able to take and pass the Responsible Beverage Servers Course and be licensed through the Town of Nashville, WI to serve alcoholic beverages.
• Must submit and pass a drug and alcohol test upon hire and at random per SGEC Employee Handbook.
• Be able to pass a background investigation.
• Successfully complete a 60-day probationary period.
• Pass a Title 31 Compliance Review within 30 days of hire.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must possess excellent customer service and communication skills.
• Must present a professional and pleasant appearance that customers will find appealing and approachable in order to engage in conversation.
• Must be able to work any day of the week and any shift.
• Must be able to interact well with the public and co-workers.
• Must maintain knowledge of current casino events, promotions, and attractions.
• Must be able to simultaneously handle the demands of many customers.
• Must be able to stand for long periods of time.
• Must be able to lift at least 50 pounds.
• Physically able to perform all aspects of the position.
• Must possess basic mathematical skills to include the ability to add, subtract, multiply and divide specific to position responsibilities.
• Must have the ability to balance cash drawer at end of shift.
• Must have reliable means of transportation to and from work.
• Native American preference is granted according to P.L. 93-638.

Summary

Responsible for the operation of an efficient and accountable booth. This position requires the Cage Cashier to be familiar with vault and change duties and requirements. This position requires individuals to have good math and exceptional guest service skills. Provides consistent, courteous service to all guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively and accurately, input data into the tracking system, which includes guest information, pre-made and pre-numbered coupons, match plays, certificates, advertising coupons and entry tickets. Cage Cashier/Player Services Representatives will answer questions about the property in a positive and complimentary manner. Provide information about club programs, daily promotions, and events to guests.

Description:

·  Safeguarding of Casino assets.

·  Provide exceptional guest service.

·  Provides prompt, friendly and courteous service to all guests in a confidential manner.

·  Provides guest service through exchange of coin, currency, casino coupons, Ditronics check cashing services, Ditronics Cash Advance services, TiTo redemption, etc.

·  Maintains and is held accountable for all funds entrusted to him/her on an assigned shift.

·  Balances all money transactions and paperwork.

·  Initiates and verifies all exchanges to and from the Vault for own booth in a timely manner.

·  Reviews, verifies, and issues monies on all Jackpot transactions.

·  Follows all procedures for Cage operation as outlined in the Standard Operating Procedures (SOP) and Sokaogon Gaming Commission (SGC) Tribal Internal Control Standards (TICS).

·  Follow key control procedures.

·  Responsible for AM Drop verification when assigned.

·  Notifies Cash Operations Manager of inventory levels that need to be restocked.

·  Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.

·  Maintains a working knowledge of the property, as well as special events in order to advise guests whenever possible.

·  Responds to guests’ requests, complaints or inquiries courteously and promptly.

·  Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets.

·  Assist with promotions and special events as necessary.

·  Provide information to guests about club programs, promotions and events, food operations, and lodge packages.

·  Prioritize, organize and handle multiple tasks simultaneously.

·  Responsible for redeeming all coupons, downloading promotional play, sorting redeemed coupon(s), making new and duplicate players club cards, updating guests accounts, and updating guests accounts, and updating addresses for mailings.

·  Entering and removing all memos archiving duplicate accounts and deceased players when notified by family members.

·  Responsible for daily drawings and drawings during special events.

·  Maintain vigilance for possible “scammers” during promotions and prize drawings. Reporting suspicious activity to Casino Shift Manager, Marketing Supervisor, Marketing Director, Cash Operations Manager, Security, and Surveillance. Documenting All suspicious activity.

·  Checking updated ban list for any customers under a promotional ban.

·  Performs all other miscellaneous duties as assigned.

Requirements:

UNIFORM

• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.
• Casino issued departmental polo shirt-may wear a long sleeve pocket less shirt under the departmental issued shirt.
• Black slacks, pocket less or pockets sewn shut.
• Black shoes.

QUALIFICATIONS/REQUIREMENTS:

·  High School Diploma or equivalent.

·  Two forms of ID, one of which must be a photo ID.

·  Must be at least 18 years of age.

·  Must submit to and pass drug test upon hire or at random per SGEC Employee Handbook.

·  Take and pass a Title 31 compliance test within 30 days of hire.

·  Be able to pass a Background Investigation.

·  Successfully complete a 60-day probationary period.

·  Must be able to interact well with the public and co-workers.

·  Strong math and counting skills.

·  Computer learning ability.

·  Ability to follow precise procedures.

·  Must have excellent communication skills.

·  Must have the ability to multi-task.

·  Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.

·  Must be able to physically perform all aspects of the position i.e., stand for long periods.

·  Native American preference is granted according to P.L. 93-638.

Summary

Supervises and coordinates the daily activities of the bar staff and wait staff. Provides exceptional customer service; setting the example for all Food & Beverage Staff.  At all times ensures that our guests experience a professional and courteous experience. Responsible for ensuring operational standards and guest services are in accordance with SGEC Policy and Procedures.

Description:

•  Provide exceptional customer service; setting the example for all Food & Beverage Staff.

•  Ensure smooth and efficient service throughout all assigned venues in the property.

•  Supervise employees in the bar and front of the house staff in the restaurant.

•  Assist in scheduling, requisitions and allocating staff to ensure appropriate levels of coverage.

•  Assist, when necessary, in providing service to customers to ensure the quality of customer service is maintained at all times for our guests.

•  Assist in training and development of the staff, coaching, counseling and mentoring.

•  Responsible for accurate beverage controls.

•  Assist with the monthly inventory as necessary.

•  Abides by all State, Federal, and local liquor regulations pertaining to serving alcoholic beverages.

•  Continually train staff in policies, procedures, and service standards.

•  Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.

•  Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.

•  Must be able to perform all duties as a bartender and waitstaff when needed.

•  All other duties as assigned by the Food & Beverage Director.

Uniform:

•  Casino issued work shirt.

•  Black dress pants/slacks. Pockets must be sewn shut.

•  Comfortable no slip shoes.

•  Hair must be clean and pulled back.

•  Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.

Minimum Qualifications:

•  Excellent interpersonal, customer service, leadership, communication, analytical, decision-making and problem-solving skills are required.

•  Must be knowledgeable of IHS, Wisconsin Health Code, Wisconsin Alcohol, and FDA regulations concerning food service, bar, and cleanliness standards.

•  Must be at least 18 years of age.

•  Two forms of ID, one of which must be a photo ID.

•  Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.

•  Must pass a Background Investigation.

•  Successfully complete a 60-day probationary period.

•  Physically able to perform all aspects of the position.

•  Ability to correctly lift and transport objects weighting up to 50 lbs.

•  Ability to walk and stand for extended periods of time.

•  Ability to work outside of normal scheduled hours and shifts.

•  Must be able to obtain a bartender’s license.

•  Must have reliable means of transportation to and from work.

•  Must be able to interact well with the public and co-workers.

•  Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings.  The job description is not intended to be an exhaustive list of all duties or qualifications.

The Players Club Representative serves as the primary point of contact for casino guests participating in the Players Club loyalty program. This position is responsible for delivering exceptional guest service, accurately maintaining player account information, administering promotional offers and drawings, and ensuring compliance with all internal controls, regulatory requirements, and company policies.

The Players Club Representative supports marketing initiatives by educating guests on loyalty benefits, promotions, and property amenities while fostering positive guest relationships and promoting repeat visitation.

Description: 

•  Provide professional, courteous, and consistent guest service to both internal and external guests.

•  Promote a welcoming and entertaining environment that aligns with company culture and guest service standards.

•  Respond promptly and effectively to guest inquiries, concerns, and requests in a positive and solution-oriented manner.

•  Maintain a thorough working knowledge of casino amenities, food and beverage outlets, lodge offerings, promotions, and special events to accurately assist guests.

•  Make casino announcements and page guests as required.

•  Answer incoming telephone calls and route calls to the appropriate departments.

•  Accurately enroll new members and maintain existing player accounts, including issuing new and replacement Players Club cards.

•  Enter, update, and maintain guest information within the player tracking system, including addresses, memos, and account notes.

•  Redeem coupons, certificates, promotional play, and entry tickets in accordance with established procedures.

•  Sort, reconcile, and archive redeemed coupons and promotional materials.

•  Assist with daily and special event drawings, ensuring accuracy, fairness, and compliance with internal controls.

•  Monitor ban lists and ensure compliance with promotional restrictions.

•  Archive duplicate accounts and deactivate deceased player accounts upon proper notification.

•  Assist with the execution of promotions, tournaments, special events as assigned.

•  Report and document suspicious activity to the Casino Shift Manager, Players Club Supervisor, Marketing Director, Security, and Surveillance.

•  Adhere to all Tribal Internal Control Standards, Minimum Internal Control Standards, Title 31 requirements, and SOPs.

•  Maintain adequate inventory and organization of Players Club supplies.

•  Maintain confidentiality of guests, employee, and company information at all times.

•  All other duties as assigned.

UNIFORM:

·  Department issued shirt

·  Black pants – pocketless or pockets sewn shut.

·  Black shoes

·  Must present a well-groomed and professional appearance.

·  Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.

QUALIFICATIONS:

•  Must be at least 18 years of age.

•  Two forms of ID, one of which must be a photo ID.

•  Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.

•  Must pass a Background Investigation.

•  Successfully complete a 60-day probationary period.

•  Must be able to take and pass the Title 31 Compliance test within 30 days of hire.

•  Excellent verbal and interpersonal communication skills.

•  Ability to work independently and as part of a team.

•  Ability to multitask and prioritize in a fast-paced environment.

•  Ability to stand for extended periods and perform all physical aspects of the role.

•  Basic computer and data entry skills.

•  Willingness to work a flexible schedule, including nights, weekends, and holidays.

•  Native American preference granted according to P.L. 93-638

The Cook prepares fresh, quality meals according to established recipes and specifications, including hot entrées and other menu items. This role works efficiently and accurately to ensure every dish is prepared on time and provides guests with a consistently enjoyable dining experience.

Description:

• Provide exceptional customer service at all times.
• Provide safe and wholesome food for our guests.
• Prepares food according to standard recipes and specifications.
• Comply with Indian Health Service (IHS), Wisconsin Health Code, and Food & Drug Administration (FDA) regulations pertaining to food service center’s health and cleanliness standards.
• Ensure a sanitary and organized work area.
• Ensure proper care, storage, use and cleaning of all tools and equipment.
• Ensure proper labeling and storage of all foods.
• Prevent cross-contamination at all times.
• Maintain good personal hygiene at all times.
• Safeguarding of casino assets.
• All other duties as assigned.

Uniform:

• Clean professional attire (when applicable casino issued attire).
• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.
• Hair (including beards) must be completely covered by the use of a hair net or cap.
• Use of gloves whenever applicable.

Requirements:

·  Must be at least 18 years of age.

·  Two forms of ID, one of which must be a photo ID.

·  Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.

·  Must pass a Background Investigation.

·  Ability to understand and respond to written order and recipes.

·  Physically able to perform all aspects of the position.

·  Ability to correctly lift and transport objects weighing up to 50 lbs.

·  Ability to walk and stand for extended periods of time.

·  Ability to work flexible time periods as required.

·  Ability to portion, prepare and present meat, poultry and fish entrees, pastas, and vegetables.

·  Ability to use knives, other hand-held instruments and other food preparation equipment.

·  Successfully completed a 90-day probationary period.

·  Must have reliable means of transportation to and from work.

·  Must be able to interact well with the public and co-workers.

·  Native American preference is granted according to P.L. 93-638.